Order Processing
Orders are processed within 1 to 2 business days after confirmation. Orders placed on weekends or public holidays are processed on the following business day. Once your order is packed and dispatched, you will be notified by our team.
Payment Method
We accept Cash on Delivery (COD) only. Payment must be made in cash at the time of delivery. No prepayment, card, or digital payment options are available.
Delivery Timeframes
Estimated delivery times after dispatch:
- Local deliveries: 3 to 5 business days
- Remote or out-of-city locations: 5 to 8 business days
- International deliveries (if applicable): 7 to 15 business days, depending on customs and courier conditions
Please note that delivery times may vary due to weather, courier delays, or regional access.
Shipping Charges
Shipping fees, if applicable, will be shared at the time of order confirmation. We may occasionally offer free shipping promotions or discounts.
Order Tracking
Tracking details will be provided when available. If no tracking is provided, customers may contact [email protected] for updates or delivery status.
Missed Deliveries
If a delivery attempt fails, the courier may retry or contact you directly. In case of multiple failed attempts, the parcel may be returned to us. Re-delivery can be arranged upon request—additional charges may apply.
Packaging and Handling
We take care to ensure that all items are securely packed to prevent damage in transit. Please inspect the package before accepting. If the parcel appears tampered with or damaged, you may refuse delivery and notify us immediately.
Damaged or Missing Items
Report any missing or damaged items within 2 business days of delivery by contacting [email protected] with your order number and photos. We will resolve the issue promptly with a refund or replacement.
Contact Us
For any shipping-related concerns or delivery questions, email [email protected].